Frequently Asked Questions

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  • I bought my domain name a long time ago and have not really used it, can I sign up with you and activate it ?

    Yes you sure can. We can give you login access to your web space within a few hours of signing up. Getting the name to work is merely a matter of repointing the name servers (DNS). Complete instructions are sent when you sign up online.

  • Is there a charge to transfer my domain from another hosting company or to have it repointed to BPT Domain Hosting ?

    No there is not. There is no charge for moving your site from another company to our servers and no charge for pointing the DNS.

  • If I move from another hosting company to BPT Domain Hosting, will my web site be down or will I lose any email ?

    Your site will not go down and you would not lose any email. You will have full access to your new web space prior to making the switch so when the change does go through the system, you will have already had a chance to load your files and be up and running before it occurs. It is really easy to do and we are here to assist if you need help.

  • Do I need to know any programming to build my website ?

    Not at all. There are many free web page building programs out there which make building a web page as easy as writing a normal letter. Just type out what you want to say, add a picture or two, and then save the file directly to your website. It will be instantly viewable on the net.

  • I am planning on doing as much of the website myself as possible but I might get stuck. What will you do to help me ?

    We have a 24/7 web support desk, email tech support, and also telephone tech support who can give you free advice and work you through your problem. Support is always free and we will also teach you new things throughout the solution process.

  • Does WestHost have a "Control Panel" or some other utility to manage my website ?

    Yes, WestHost features an enhanced user interface that is fully integrated with cPanel. Our single-sign on control panel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.

  • Can I use my account for commercial purposes ?

    Yes, you can use your account to build and run your business, including e-commerce. The World Wide Web has become an efficient and cost-effective means of making information available to a wide user base, and we encourage our clients to use this flexible medium. The Business Plan is the least expensive way to get everything you need to start selling online.

  • Can I add software to my account ?

    Yes, You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, WestHost is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time.

  • How long does it take to set up a new account ?

    New accounts are guaranteed to be set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via e-mail including your account information. You can begin uploading files to your new website immediately. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.

  • How long will it take for my web site to be designed ?

    The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

  • In what format should I supply words and photographs about my business for my new website ?

    It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

  • What does it mean to register a domain name ?

    To preserve order on the Internet, and to ensure that no two people ever own the same domain name, there is a central registry of all domain names maintained by The Internet Corporation for Assigned Names and Numbers (ICANN). In order for you to own your domain name, your name and business information must be added to ICANN database. This process is called registering a domain name. Only ICANN approved registrars (such as Directory One) can register your domain name.

  • I hear that there are hidden costs associated with web design services. Is this true ?

    No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

  • Do you use Flash animation in your website design ?

    Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use "flash" to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.

     

    Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information

  • What if I do not like the design ?

    If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.